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Improving Product Sense · Spotify

Adding Transparency and Control to Spotify Discovery Playlists

A Discovery Trust Layer that explains why a song was recommended and lets listeners tune discovery

Improving Product Sense Entertainment Spotify
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✳The problem they went after

Spotify's most musically curious listeners are the ones drifting away from discovery playlists. They cannot see why a song was recommended and have no way to influence the algorithm on purpose, so they skip heavily, rarely finish a playlist, and regress to familiar music. That erodes the personalisation advantage among exactly the users it was built for.

✳What they actually did

Samuel's Discovery Trust Layer has three parts that work together. A why this song explainability layer puts a tap-to-reveal modal beside each track showing two to three human-readable recommendation signals, with thumbs-up or thumbs-down feedback attached. A discovery mode toggle slides between safe and explore, adjusting how much novelty the next playlist refresh carries. A guided tuning flow lets listeners name genres they want more of, artists they are tired of, and their preferred discovery intensity.

✳What you can take from it

Worth stealing

  • Explainability paired with a control for every signal
  • Safe-to-explore toggle changes novelty weighting
  • Tuning flow captures tired-of artists explicitly
  • A/B on a 10 percent cohort with four-week follow-up

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PMs working on recommendation systems where users distrust the algorithm

The transferable bitExplainability is paired with control, which is what lifts it above a UI flourish. Every explanation comes with a way to act on it, and the feedback loops back in. The validation plan is equally concrete: a twenty percent lift in discovery playlist completion within three months, tested on a ten percent cohort over four weeks with a four-week follow-up.

✳The submission itself

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✳Everything else they shared

+Same industry, different takeEntertainment